Gary Harper, Pedro Gurrola-Perez and Jieshuang He

What is a settlement fail?

Imagine you’ve booked tickets for a flight, and go to pick them up and pay for them on the day. You arrive at the airport but find out the airline has overbooked, and already given your ticket away. Worse yet, because you’ve missed this flight you’re going to miss an onward connection. But, you’ll likely get a replacement ticket in a day or two as compensation.

Continue reading “Left feeling unsettled: what are settlement failures, how prevalent are they, and what do we do about them?” →